Over three years ago, Gilchrist created our Care Navigation Center as part of our commitment to exemplary customer care. Any member of our community may call our care navigation line at 1.888.823.8880, and they will always get a compassionate, kind, patient and informed care navigator.
Our trained specialists take the time to understand your needs, explain available services, answer questions, involve other people who may need to be a part of your care decisions, and connect you or a loved one to the best Gilchrist service.
When you call, the care navigator will:
- Listen to your questions and concerns
- Ask questions about your current care and then help you determine your needs
- Discuss your care options and assist you in deciding on the right services for you and your family
- Immediately schedule an appointment with the appropriate Gilchrist services
- Link you to resources both within Gilchrist and the community
You can also use the care navigator number to quickly reach our Nurse Help Line, our Gilchrist centers, the billing department or one of our staff.
Since its inception, the Care Navigation Center has fielded over 50,000 calls. Here is what our community is saying:
I am thankful that Gilchrist could offer my mother help, even though she is not terminally ill. I had no idea that they provided so many services. It really is true that Gilchrist is more than hospice.
The care navigator was a good listener and directed me to the services that I needed.
So knowledgeable and answered ALL my questions.
I told my care navigator that her parents must be proud of her, as they did a great job raising her. I asked so many questions, and she answered each of them with patience, kindness and professionalism. I felt so much better after the call, knowing that I was getting the help that I needed.
They took the time to get me connected with Meals on Wheels. I was really scared about how I was going to get out to the market to get food. I am so relieved. Thank you to this wonderful care navigator who helped make my heart a little lighter and my day a bit brighter after our call.
Each of our care navigators is proud to be the first person that someone in the community reaches when they call Gilchrist. We are committed to giving everyone who calls the loving support and clear information they need to make informed choices about their care.
To reach a Gilchrist care navigator, call 1.888.823.8880. To learn more, visit gilchristcares.org/care-counseling.